It’s human nature to shop around before pulling the trigger on any product — including LEDs. But it can be tricky when every LED manufacturer says that they offer the best service and the best quality product.
At Nova Flex, we don’t just claim to offer a quality experience — we stand behind it. We believe in doing what we say and getting it right the first time. Here’s a breakdown of how we bring you the “wow” factor with both our products and our service.
Ordering Made Easy
Looking to create a certain ambiance for a particular space? Want to incorporate soothing colors into your space? Are you shooting for the stars and embarking on a project you’ve never done before?
We exist to make lighting easy, no matter your vision. Our team knows the ins and outs of every light strip and neon lighting product we offer, and we’re always ready to lend our expertise to help get your project rolling.
We custom cut and solder every order that leaves our facility. That means that every order you place with us is made specifically for your job site and to your exact specifications. Plus, all Nova Flex orders are independently inspected and tested before shipment to make sure that everything is in working order when it arrives at your job site.
We know the lighting industry. As a result, we know that you can’t always predict what lighting products you’ll need, or when you’ll need them. That’s why we promise to turn quotes around in under 48 hours.
When we say we’ll get you a quote, we don’t mean we’ll just get you a piece of paper with some numbers on it — every Nova Flex quote includes take-offs, itemized pricing, and corresponding spec sheets so that you’re ready to hit the ground running.
Shipping at the Speed of Light
Once we know what you need, we roll up our sleeves to get your order out to you as quickly as possible. Our Quick Ship promise means that we ship nearly every order within just four days. We can even ship select items the same day the order is placed.
We’ve been known to get products to project teams so quickly that they arrive before the customer is ready to install them. We’re happy to work with you to ship your order when it best fits into your project timeline.
Take the Guesswork Out of Installation
All of our products come clearly labeled so that your installation team knows what goes where on the first try. And if you run into problems? We have a long list of resources, including installation tutorial videos, to walk you through common installation techniques and to help you troubleshoot any issues. And, of course, our team is always ready to answer your questions once you have your order.
Don’t Just Take Our Word for It
We think our customers describe our service best. Read what customers have to say about working with us.