Customer Testimonials

I have been working with Mary Petty for 3 years now; she has been amazing. Quick responses to all of my off the wall questions. Amazing customer service.

Fantastic team. Major thumbs up for each of them. Their efforts and attention speak volumes for the image of your company.

Sales & Customer Support all have been very responsive, knowledgeable & comprehensive which is appreciated & makes it easy to quote NF on projects. Delivery of well-marked products to the jobsite makes it easier for the contractor & reduces the need for contractor support from agents.

Great product, awesome service!!!

It's refreshing to work with a manufacturer where everyone is so well-versed in the product, extremely responsive, has quick production turnaround complete with well organized shipments, AND provides clear/digestible resources (spec sheets, instructions, videos, etc.). I am constantly impressed by Nova Flex and can't wait to see what else you guys come out with. Western really appreciates the whole team.

Excellent customer service and follow up!

Great products and samples are always available, great customer service! I started using Nova Flex over 6 years ago for the great service I received from Jace. They grew their support team and provided a seamless process to get designs, quotes, and products shipped quickly. NovaFlex has always been my primary "go to" for tape light and custom design projects.

Customer service and accessibility to factory personnel are beyond compare.

Best company I rep - hands down! Huge shoutout to Nathan & Rachel!

We distributors love Nova Flex in Colorado and so do our electricians. They repeatedly state it’s such an easy product to install, always looks great and their end users enjoy it in their homes & commercial spaces.Their staff is quite knowledgeable and super responsive to all requests which is huge in such a fast paced industry!

The contractor in the field said Nova Flex was very easy to install and the contact at Nova Flex was also very helpful in assisting with what was needed. Thank you!

Mary Petty is fantastic along with the entire quotes and production teams! Quotes and Order are completed so fast! Nova Flex is amazing!

Nova Flex has been a pleasure to work with – responsive, great communication, and they haven't let us down. Our previous challenges of lead times and lack of product on-hand was eliminated as soon as we set up our national account program. They have helped us directly when we've been in a pinch, as well as working closely with our third-party lighting vendor to make sure that the products are readily available and at a good price. I would definitely recommend them to others.

Absolutely love working with Nova Flex. Quick turn around, excellent customer service, knowledge of products and always offering a solution. Thank You!

Jace and the team are always quick to respond and very easy to work with. They always find a way to help me create the right solution for my clients.

Nova Flex's customer service is second to none and their response times and product knowledge is exceptional! Thank you for making the process easy!

I love Nova Flex and I look forward to doing lots more business in the future. I really appreciate the dedication you have to your customer and your willingness to send product samples!

Keep up the great customer service. This is the reason we come back and the reason you will continue to grow!

Thank you Nova Flex for always being there when everyone wants products as quickly as possible. You have always been fantastic and a joy to work with. I wish all of our reps were like you guys!

Thanks for getting this recent order to me as fast as you did. After sitting down with the customer and explaining how to install it, he left here very satisfied and a smile on his face. Nova Flex is at the top of my list when it comes to product quality and customer service. You will be dealing with me more in the future. Thanks again for being an outstanding company to deal with!

It is a great pleasure doing business with you and your company. As you know, this industry can be extremely stressful but when you come across somebody like you, my job becomes much easier and so much less stressful and it is so very helpful in keeping our customers completely satisfied with the performance level we are accustomed to providing them.